Policies: for home remedy.
Homeowner Liability: Many homeowners are not aware of their personal liability regarding work-related injury and social security taxes for independent home-service workers. Saving Grace Home Remedy employs our staff and our employees are covered by workers’ compensation and general liability insurance.
Hours: Our normal workdays are Monday through Friday from 8:00 am to 5:00 pm.
Safety: For the safety of our customers, we suggest that anyone at home during our visit refrain from being in the areas in which we are working. We cannot assume liability for injuries that may occur due to tripping over a cord or other item. The customer will assume liability for themselves and any guests or unrestrained pets that are on the premises while we are working.
Estimates: Customer may book a 15 minute on-site consultation for $35. Our Home Remedy technician will come prepared to work following the consultation and the fee will be applied toward the invoice following completion of the project. Our estimate is valid for 30 days from date of issuance. The estimate is for completing the job(s) described as written on work order. It is based on our evaluation and does not include materials and/or additional labor which may be required should any unforeseen problems arise after the work has started.
Appointment Cancellation or Rescheduling: We require a 24-hour notice of cancellation or rescheduling of your scheduled service appointment. If, for any reason, you are unable or no longer desire to keep your scheduled appointment and the required 24 hour cancellation notice is not given the credit card number you provided will be charged $75.00. This is a non-refundable fee and cannot be applied to any future appointments. Saving Grace is closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, and Christmas Day.
Contracts: Acceptance of the service order indicates that we have entered into a contractual agreement. For the protection of both parties the agreement cannot be modified except in writing. All changes to original service order, whether due to additional work or due to concealed damages, must be made in writing and agreed to by the customer (agreement via e-mail is sufficient).
Unforeseen Problems: Saving Grace Home Remedy will perform all work to the highest professional and technical standards. If concealed or unknown problems are discovered during the job, our staff will stop all work, advise you and the office, and wait for your direction and approval to proceed.
Materials: Saving Grace Home Remedy will provide consumable products such as caulk, toilet kits, anchors, screws, sheetrock compound, plaster, picture hooks etc. Customers will provide all fixtures, paint, and other materials germane to the project. Customer agrees to reimburse Saving Grace Home Therapy for any materials purchased or supplied for use on their project plus 15%. Cost of materials is in addition to labor cost indicated on service order. Saving Grace Home Remedy provides no warranty on materials.
Hourly Rates & Fees: Your project will be billed at an hourly rate of $75 rounded up to the nearest quarter hour, plus any materials we provide to complete the work. Your bill will be itemized accordingly and submitted upon completion of project(s). Please note that there is a minimum charge of $75 for any service visit.
Billing: Saving Grace Home Remedy accepts payment via Visa and MasterCard. Credit card information is required upon booking initial appointment. A 50% deposit is required on all service orders with estimates over $500. Final payment is due upon completion of your project. The customer agrees to pay all collection fees/legal fees/court costs resulting from any dispute between the parties regarding this contract. Surcharge of $25 will be assessed on all returned checks.
Warranty: Our work is warranted for 30 days from the date of completion.
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